Welcome to BookMyKahani. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and the rights you have over your data. Please read it carefully.

1. Who we are

BookMyKahani (the “Site”, “we”, “us”, or “our”) provides voice narration services — including free voice samples and custom audio production — delivered through the website and communications via WhatsApp and Telegram. Our website address: bookmykahani.com.

If you have any questions about this policy, contact us at: bookmykahani@gmail.com.

2. Summary — in short

• We collect information you give us (like name, phone number, messages you send via WhatsApp/Telegram, or scripts you upload).
• We use data to deliver audio services, respond to you, process payments, and improve our service.
• We share data only with trusted service providers and when required by law.
• You can ask us to access, correct, or delete your personal data — see Section 11 for details.

3. Information we collect

We collect two types of data: Personal Data and Usage & Technical Data.

Personal Data you provide

• Contact details: name, email address, phone number (including WhatsApp/Telegram number).
• Content you submit: story text, scripts, or files you upload or send to us for conversion to audio.
• Payment information: billing details (we do not store full card numbers).
• Communications: messages you send via contact forms, email, WhatsApp, Telegram, or other channels.

Usage & technical data

• Log data: IP address, device type, browser type, pages visited, referrer, timestamps.
• Cookies & tracking: cookies, web beacons, analytics identifiers.
• Service metadata: voice choices, language, narration preferences, audio file sizes and formats.

4. How we collect information

• When you submit a story or message via the website, WhatsApp, or Telegram.
• When you register, contact support, or use contact forms.
• Automatically through cookies and analytics when you visit the site.
• From third-party services (e.g., payment processor confirmations, messaging platform metadata).

5. How we use your information

• To provide the service: convert text into audio, send samples and final files via WhatsApp/Telegram.
• To communicate: reply to inquiries, send order confirmations, updates, or support messages.
• Payments & billing: process payments and refunds through third-party providers.
• Improve services: analyze usage, run tests, and enhance voice quality.
• Security & fraud prevention: detect abuse and protect our services.
• Marketing (optional): send promotional updates (you can opt out anytime).
• Legal compliance: comply with laws or enforce Terms of Service.

6. Who we share data with

• Service providers: hosting, cloud storage, analytics, email services.
• Payment processors: for secure transactions (e.g., Stripe, PayPal).
• Messaging platforms: WhatsApp and Telegram for communication and delivery.
• Legal authorities: if required by law.
• Business transfers: during mergers or acquisitions.

7. WhatsApp & Telegram specifics

You send your scripts and instructions to us via WhatsApp or Telegram. These are third-party platforms subject to their own privacy policies.

• Messages and media you send may be stored on those platforms.
• We use information you send to produce and deliver requested audio.
• For privacy-sensitive content, avoid sending confidential data via chat.

8. Cookies & tracking

We use cookies for functionality, analytics, and improving user experience.

• Necessary cookies: enable site functionality.
• Performance/analytics cookies: track usage and improve services.
• Preference cookies: remember your settings.

You can control cookies in your browser settings. Disabling cookies may affect site functionality. See our Cookie Policy for more details.

9. Security

We implement reasonable technical and organizational measures to protect personal data from unauthorized access or misuse. However, no system is 100% secure. If you believe your data has been compromised, contact us at bookmykahani@gmail.com.

10. Data retention

We retain personal data only as long as necessary to provide services and meet legal obligations. You may request deletion unless retention is required by law.

11. Your rights

• Access: request a copy of your data.
• Rectification: correct inaccurate data.
• Erasure: request deletion.
• Restriction: limit data processing.
• Portability: receive data in a machine-readable format.
• Withdraw consent: revoke consent anytime.
• Object: object to certain processing like marketing.

To make a request, email us at bookmykahani@gmail.com. We may require proof of identity. We aim to respond within 30 days.

12. Children’s privacy

Our services are not directed at children under 13. If we learn that a child has provided personal data, we will delete it promptly.

13. International data transfers

Data may be processed outside your country. We ensure safeguards like standard contractual clauses are in place where required.

14. Third-party links & services

Our website may link to third-party sites. We are not responsible for their privacy practices. Review their privacy policies before use.

15. Advertising & third-party analytics

We may use analytics tools like Google Analytics. You can opt out of analytics cookies in your browser settings.

16. Changes to this policy

We may update this Privacy Policy periodically. Changes will be posted here with a new effective date.

17. Contact us / Data Protection Officer

If you have questions or complaints, contact:

• Email: bookmykahani@gmail.com
• Address: [Your Company Address Here]

18. Additional legal notes

• Copyright & content: You confirm that you have rights to submit the story or media you send.
• Service terms: This Privacy Policy works with our Terms of Service.